A talented workforce is the number one differentiator that can set you apart from your competitors. Whether you’re a retailer trying to deliver a great in-store experience or a hospital aiming to provide the best patient care, your workforce is your biggest differentiator for success.
Instead of using technology simply to reduce workforce costs, smart organizations are using it as a tool to engage employees, keep them happy and reduce turnover. The following excerpt from my new book, Your Last Differentiator: Human Capital, explains how one hospital is doing just that, and the amazing results they have experienced.
