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Survey: Human Interaction Increases Benefits Engagement

A new survey conducted among HR and benefits managers on employee benefits engagement and utilization has found that despite the ongoing growth of technology, employees desire personalized, human interaction.

This was among the findings of the Driving Benefits Engagement survey by Health Advocate. Specifically, 78% of respondents said that they offer employees access to live support to help with health goals and benefits navigation, while 80% confirmed that having some level of “high-touch” support increases employee engagement with their benefits.

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