Google “productivity advice,” and you’ll see thousands of articles offering tips on how to get more done in a day at the office. Almost every single one of them recommends only checking email at predetermined times to prevent incoming messages from distracting you from the task at hand.
That may make sense for some professionals, but it’s advice I ask our client-facing reps to ignore. In fact, our policy is to respond to client emails and phone calls within three hours, if at all possible – and certainly no later than the next business day. Here’s why I push this counterintuitive policy and how it can improve outcomes for any HR consultant or in-house team.
