When Chris Mullen was looking to implement a new management philosophy in his human resources department, he used an atypical catalyst to help drive the change: a workforce management (WFM) technology system.
WFM technologies help companies manage employee schedules, labor budgets, time worked and payroll tax compliance issues.
Mullen, director of HR for housing and dining services at the University of Colorado in Boulder, wanted to use the flexibility and efficiency of WFM tech to boost employee engagement, automate routine management decisions and encourage more data-driven decision-making at the university.
