Tag: Customer Experience

Workplace wellness

Fostering Employee Well-Being: The Catalyst for Organizational Success

December 18, 2023

Via: HR Hero

As we marked World Mental Health Day in early October, it’s essential to shine a light on the role that employee well-being plays in creating a healthier, happier, and more productive workplace. As the war for talent rages on, it’s […]


5 Strategies for Balancing Security, Acquisition, and Support Costs Without Sacrificing CX

October 11, 2022

Via: Joseph Saunders

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]


3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

April 25, 2022

Via: Nakisani Jacobs

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a […]

Development & Evaluation, Engagement

Employee Experience Equals Customer Experience

April 22, 2019

Via: HR Hero

“It’s not an accident that the best places to work are also the places that make the most money.” Gordon Bethune, former CEO of Continental Airlines, gave this iconic quote to The New York Times in 2001 after spearheading a […]

Workplace wellness

How Keeping Employees Happy Leads to Happier Customers

September 27, 2018

Via: HR Hero

Most business leaders would put increased customer satisfaction at the top of their priority list as the best driver of repeat business and sustainable growth. Each new development will be finely scrutinized to see what the effect is likely to […]

Development & Evaluation, Engagement

A Great Employee Experience Makes For a Great Customer Experience

January 22, 2018

Via: Ere Media

Every business wants their customers to have a great experience every time they deal with their company – the customer experience (CX) is considered the Holy Grail. Large sums are spent on discovering and implementing the best customer experience possible. […]