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2020 Reforged What It Means to Be HR

COVID-19 threatened millions of lives around the globe and wreaked havoc on business. In business, the human-centric nature of these challenges rapidly placed HR at the center of organizational strategy. From addressing immediate crisis needs to maintaining business continuity as the impact of the pandemic instead over the many months, HR leaders found themselves as essential business partners and key decision-makers within their organizations.

To understand how the events of 2020 affected business enterprises, researchers from Conduent and The Hackett Group interviewed more than a dozen HR leaders across various industries to find out how daily operations were impacted, in what ways workforces had to be reshaped, and how workplaces were reimagined in real time to adjust to new realities.

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