A year ago, leaders weighed in on what learning and development trends they thought would be most prevalent in 2020. The prediction? Just-in-time learning, cross-skilling, and upskilling — trends that had long been on the radar — would be critical.
But no one knew the immediacy these learning trends would take when the world of work transformed because of the pandemic. Retail and restaurant businesses closed or retooled to focus on online capabilities and pickup services. Office employees were sent to work from home. Frontline employees took on multiple functions to keep essential businesses open.
