I’ve written in the past about the Same Day Summary (a brief written summary of key takeaways from a recent meeting or discussion); the No-FEAR Confrontation (first Frame the topic of conversation, then go into active listening mode to Explore the other person’s view; get them to Acknowledge that you understand him, and then Respond with your point of view); and the Crossroads Conversation (explain to an employee that there are only two paths: The employee makes the sustained, necessary change, or leaves the company).
