That line has been used by Hollywood writers for years to kick off an argument between two characters, to the point that it’s become a cliché. But, like most clichés, it’s based on some truth. Tone, word choice, body language adds to the actual information of a conversation. That’s no different in the business world than in a romantic comedy.
A Gallup report showed that managers account for at least 70% of variance in employee engagement scores and that regular interaction is a prime engagement driver as well. So regular manager/employee interaction yields higher engagement. Simple. But there is one problem.
