For some employees, getting their work computer up, running, and ready to perform each day is a complicated and time-consuming process. When should an employer pay for that daily process?
A Call Center Employee’s Workday
Customer Connexx, LLC, operated a call center that provided customer service and scheduling for an appliance recycling business. Call center agents, like Cariene Cadena, were hourly paid, nonexempt employees who were responsible for handling customer service and scheduling calls.