There is no shortage of studies supporting a causal relationship between employee engagement and business performance. To cite just one recent Gallup study, higher engagement can be linked to better performance across multiple metrics such as sales, productivity, profitability and EPS growth.
Engagement is defined as any of a broad range of evidently positive dispositions such as happiness, satisfaction, motivation, commitment, emotional investment or even some combination thereof. The primary challenge, therefore, is to develop a universal point of reference for understanding and advancing employee engagement.
