As managers look to a post-pandemic workplace—and the likelihood of a mix of onsite and remote work—Brian Kropp is worried about the loss of the “serendipity moments” in offering feedback to workers.
“Managers often give informal feedback walking out of a meeting, and coaching on the walk in,” said Kropp, chief of research in the HR practice at Gartner, a research and advisory firm in Arlington, Va. “Remote work has a mechanism for formal reviews, but I am worried those crucial hallways moments are going to go away.”
