The Betterworks study demonstrates a disconnect between managers and HR and how differently each views the other. However, it’s a disconnect that’s reparable if managers receive honest feedback about their abilities, HR shows more support for managers and HR sees that managers get the training needed to lead their teams. In fact, managers’ duties and accountability are greater and more expansive today than they’ve ever been. Managers must not only be effective coaches and mentors. They also must have measurable goals when it comes to employee engagement and retention. And they must also be ready to lead a changing labor force; some reports have predicted that 60% of the workforce will be independent by 2027, which will redefine the role of a manager.
