Feedback is the fuel that drives growth and excellence. We all depend on feedback to keep us on track, to know what we are doing well and what we need to improve. In a time of anxiety and uncertainty, entrepreneurs and small business owners need to master the art of effective feedback.
In his book Flow, psychologist Mihaly Csikszentmihalyi identifies feedback as one of the keys to what he calls “optimal experience” — whether that be at work or play. One of the reasons games are so conducive to flow, he writes, is that they provide immediate, practical, actionable feedback. If we are playing golf and hit the ball far to the left, we know immediately we need to correct our form.
