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How executives can build stronger connections with front-line workers

March 24, 2023

Via: HRD

Executives looking to build stronger connections with front-line workers need to put themselves in their employees’ shoes.

“Leaders who show a genuine, continuing interest in understanding their employees’ roles and needs tend to develop the strongest relationships with their employees,” says Rachel Olchowka, chief people officer and general counsel at Fetch, a consumer-engagement platform that rewards shoppers for purchases from brands such as Huggies and General Mills.

“Spending an hour a month shadowing a member of a different team can give a lot of insight into the pain points folks experience. Addressing them goes a long way to building trust,” Olchowka told HRD via email.

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