The pandemic highlighted a digital inclusion problem in the United States that has put those without connectivity skills and access at a severe disadvantage. Both private and public sectors must take a more active stance on how innovation, corporate responsibility, diversity, and social inclusion are closely linked—and find solutions to bridge the digital divide for those most in need.
Recently, we recognized the 1-year anniversary of the start of the pandemic lockdown and the tumultuous developments of the past 12 months. Looking back on the countless strategy conversations we’ve had—both internally and with our clients—it is clear that the pace and growth of digital transformation have been unprecedented during this time and that the direction and scale of transformation are spanning multiple capabilities.
