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Managers Can Help Employees Hone Critical Soft Skills

March 7, 2023


A worker’s gossiping was creating problems among team members. Neither the first-time manager nor the group’s supervisor knew quite how to correct the behavior that was causing distrust among co-workers.

April Metcalf, SHRM-SCP, was the company’s HR director at the time. She used role playing with the manager and supervisor to help them learn how to address the situation, prepared them for possible responses from the employee when they met with her, and reviewed how to help prevent a repeat of the behavior.

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