As we noted in a previous post, the COVID-19-triggered shift to remote work has moved conversations that once took place at the proverbial watercooler, in conference rooms, or by popping into a coworker’s workspace to virtual formats. Even when that format is a video call, much of the nuance of in-person communication is lost. This is even more pronounced when shifting to purely written forms of communication like instant messenger and e-mail.
So much is lost when communicating purely through writing. Vocal inflections, facial expressions, and body language are all crucial aspects of communication, especially when dealing with sensitive or uncomfortable topics.
