Workplace incivility increasingly appears to be an issue in today’s society — at a time when workers are continuing to engage in discourse around best practices for peaceful, nurturing workplaces.
For example, in late 2021, 59% of survey-takers told Korn Ferry that their co-workers were ruder compared to pre-pandemic interactions; most respondents cited remote work as a driving factor.
The same appears to be true for patrons, too: Axonify, an L&D company for front-line workers, reported in November 2022 that customer hostility is at “an all-time high.”
