Great performance management requires managers to create an environment in which employees are enabled to perform to the best of their abilities.
Being able to do that will depend heavily on whether you’ve mastered these five essential performance management skills.
Skill 1: Listening
Good communication is achieved more through a manager’s ability to listen than on his or her speaking skills. When leaders listen well, they absorb issues, understand feelings, foresee potential problems and solutions, and eventually communicate the right decisions in the right tone.
