Ever wish you could just download everything your employees know or transfer their knowledge of company and customer history to their teams or successors? This idea of transferring knowledge is called capturing institutional knowledge.
Employees gain more and more institutional knowledge the longer they remain in an organization and with increasing responsibilities and an increasing number of things to manage each passing week and month. Employees use this institutional knowledge every day, and it influences their behavior and helps them navigate situations based on how things work in the organization or what has been done in the past.
