Beyond formal training programs, the top performing companies also emphasize on-the-job coaching, according to McKinsey. “Ongoing coaching and continuous feedback are key to helping employees resolve challenges and adapt the way they work as needed,” the report observed.
Employers get the best results from managers who stay engaged and give feedback in the moment, always with an eye toward goals and by encouraging employees to achieve more than they thought possible, the report explained. But many managers, especially those who have been newly promoted, lack the training to do this, experts consistently point out.
