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Training Employees Based on Performance Metrics

December 17, 2019

Via: HR Hero

Companies often have characteristics they want employees to exhibit or goals they want them to achieve. A problem that many organizations encounter is that their goals are too high level or hard to quantify, such as “improve customer service,” “increase safety,” or “improve efficiency.”

The Value of Specific Metrics

Smart companies focus on goals with specific metrics: improvements in customer service could be measured by customer surveys, increases in safety could be measured by the number of jobsite accidents, and improved efficiency could be measured by throughput.

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