The pandemic has changed the business landscape as we know it. Perhaps one of the biggest lessons it has taught us is how to manage during a crisis. During these past 12 to 14 months, we have seen some organizations succeed, as they were able to pivot their business models and mitigate internal risk, while others had to shut their doors. But one thing has been clear: At its core, crisis management is about managing organizational resiliency.
Below are a few specific lessons about crisis management that organizations should keep in mind moving forward.