Did you know that people who feel valued and appreciated will literally spend their time trying to figure out how to make your organization better? Pretty crazy, huh? Given how most leaders act, this is apparently a revolutionary thought. When confronted with this idea, most leaders nod enthusiastically in agreement. “Well, of course,” they will say. I have spent a great deal of time over the past 20 years working with organizations and leaders, and it never ceases to surprise me how often these words are at odds with the behavior I observe.