One of the most common questions I hear from HR professionals is: What is conversational artificial intelligence (CAI), and how is it different from recruiting chatbots?
This question isn’t surprising. One of the biggest trends in recruiting over the last few years has been the use of chatbots to help address inefficiencies in the hiring process. Many of these bots are marketed similarly and even sound like CAI, which creates a lot of confusion in the market. But there are profound differences between CAI and other bots, such as the problems they can solve and the way they understand, engage, and support candidates.
