The importance of trust between employers and employees cannot be overstated, and it works much the same as trust works within personal relationships. Creating initial trust and maintaining it take a lot of work but not as much work as regaining the trust of a hurt partner or, in this case, a group of employees. That is something that today’s interviewee knows all too well.
Meet the exuberant and brilliant Valerie Grubb, or Val for short. Val is an author and a speaker who operates a training firm called Val Grubb and Associates. She specializes in elevating managers from tactical thinking to strategic leadership.