The Covid-19 pandemic has sharpened employers’ focus on employee experience, with more than nine out of 10 (94%) saying improving experience will be a top priority over the next three years. That’s up from 54% before the virus struck, according to a survey by Willis Towers Watson. The numbers hint that bosses and workers are of like minds when it comes experience—to a degree. A separate study by Eagle Hill Consulting said that 64% of American workers believe employee experience directly impacts their ability to serve customers. However, just 38% say their organization places a great deal of importance on employee experience and satisfaction.
