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How HR Is Using Virtual Chat and Chatbots

May 24, 2022


Chatbots can play a role in augmenting or even replacing person-to-person interactions between employees (or potential employees) and HR staff.

More HR leaders are considering and adopting conversational AI technology. In fact, Gartner has predicted that by 2023, 75 percent of HR inquiries will be initiated through conversational AI platforms.

HR is an area of the company that is well-positioned to benefit from the power of technology to handle administrative types of tasks that can free up their time to focus on more strategic opportunities. AI-enabled data use cases include candidate competency assessments, interview scheduling, candidate engagement, employee self-service tools, virtual assistants, onboarding, employee career planning, candidate sourcing and initial screenings.

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