Once frowned upon as teenager text-message slang, emoji have become a major part of how we communicate in the digital workplace (thanks, in part, to the rise of instant chat services like Slack and Microsoft Teams).
And they’re popular for good reason: 81% of people think emoji users are friendlier and more approachable, 74% think they make positive news sound more sincere, and 65% feel more comfortable expressing emotion via emoji than by talking on the phone.