Using the Net Promoter Score for HR is an innovative way to identify an organization’s most loyal employees, and then engage those employees to improve recruiting initiatives. The Net Promoter Score (NPS) is a metric originally designed to measure customer loyalty. Customer-focused organizations use NPS because they need to identify loyal customers to maintain and expand their base. That process allows them to review their methods and double down on the the things that worked and/or fix those aspects of the process that a customer doesn’t like.
So why couldn’t HR teams use NPS to find loyal employees and engage them in helping with the recruiting process?
