When Brian Manougian and his team implemented objectives and key results (OKR) software across the people and places function at Zendesk, one of the company’s goals was to enable the team to focus on critical work in a more advanced digital framework that would drive the right outcomes.
Headquartered in San Francisco, Zendesk is a software-as-a-service provider with approximately 6,000 employees. The company’s people and places team of approximately 300 employees manages Zendesk’s HR functions, such as global people partnering; talent acquisition; talent and organization development; and the company’s global diversity, equity and inclusion operations.
