“Our approach to performance has negative value. It is a potpourri of nothingness,” says the head of HR at one manufacturing company. This struggle with the effectiveness of performance management is why HR leaders repeatedly change their approach, but many still fail to achieve an impact.
The 2019 Gartner Performance Management Benchmarking Survey showed that 81% of HR leaders are making changes to performance management. These changes often focus on addressing the most common complaints — that the process is too onerous and time-consuming — but Gartner research shows that this and other legacy approaches aren’t sufficient.
