Organizations are made up of people, not tasks, not tickets, and certainly not #channels.
So when looking to improve operational performance, why is there a tendency to start with “productivity tools” that focus on the outputs? This article is a call to action encouraging leaders to start with the inputs: people and relationships. As with many things made clear by the pandemic, our approach to performance management has needed a makeover for a long time. We just needed a catalyst to force the issue.
