In recent years, there has been a drastic change in how HR departments operate. From the introduction and increased adoption of artificial intelligence (AI) to the emphasis on employer branding, the HR industry has become one of the most rapidly changing industries. Over the course of the 2010s, the HR industry evolved—and we can expect no difference as we head into the next decade.
Since founding WorkSmart Systems in the late 90s, I have seen my fair share of changes and the rise and fall of many popular trends. But the one trend that has only continued to increase in popularity is employee engagement. In fact, over the years, employee engagement has emerged as one of an organization’s biggest competitive differentiators.