The digital age has introduced new technologies to consumers, and in doing so, has changed expectations for companies and brands. We use our phones to check the weather, buy online, read emails or video chat with a friend across the world. And then we get to the office expecting a similar digital experience.
“Unfortunately, despite HR’s current focus on supporting employee needs, less than 30% of employees agree that HR effectively helps them perform better,” says Lauren Smith, Vice President and Team Manager, Gartner.
