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What Doesn’t Quite Work

June 25, 2019

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The biggest problems with HR analytics, and intelligent software boils down to one thing. The behavior of people in organizations is not like Jeopardy, Chess, Go, Marketing funnels, Autonomous cars, or other problems with a relatively finite set of answers. Thus, the tools one uses to solve those problems will always be wanting when applied to organizations.

Current tools are fantastic for reviewing the past and speculating about a future where nothing changed in the interim. Intelligent software can tell you a lot about the past and nothing at all about the future. That should be the thing you notice most about the score given a recommendation. It should be marked ‘based on historical inputs.’

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