If you’ve been following the latest hiring trends, you may have noticed that many recruiters are turning to artificial intelligence (AI) tools to tackle discrimination in hiring―and the expectations for success are high.
However, HR technology analysts and even executives at companies offering AI solutions caution that a totally bias-free hiring process may be difficult to achieve.
How difficult? Amazon, the world’s largest online retailer, found out the hard way. In 2015, the company discovered that a recruiting system it was building with machine-learning algorithms had begun to downgrade certain resumes that included words such as “women’s club.” By contrast, the system favored male candidates to whom such verbs such as “executed” and “captured” were attributed. The recruiting system was never rolled out companywide.