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Tag: Cranky Customers

Development & Evaluation, Employee retention

Cranky Customers’ Toll on Front-Line Workers

May 13, 2022

Via: SHRM

We’ve all had that moment when a bad experience with a product or service creates anger or frustration and we vent to a customer service representative. That angst can lead to a confrontation in person, on the phone or through […]

Tag: Cranky Customers

Cranky Customers’ Toll on Front-Line Workers

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Tag: Cranky Customers

Cranky Customers’ Toll on Front-Line Workers

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Latest Publications

What can HR do when an employee is self-harming?

Want employees to use their benefits? Rebrand them, experts say.

Google Settles Claims Related to Workplace Confidentiality Policy