October 11, 2022
Via: Joseph SaundersSince its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate. As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]
April 25, 2022
Via: Nakisani JacobsAt the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change. One key area that has continued to evolve even as we return to a […]
Development & Evaluation, Engagement
April 22, 2019
Via: HR Hero“It’s not an accident that the best places to work are also the places that make the most money.” Gordon Bethune, former CEO of Continental Airlines, gave this iconic quote to The New York Times in 2001 after spearheading a […]
September 27, 2018
Via: HR HeroMost business leaders would put increased customer satisfaction at the top of their priority list as the best driver of repeat business and sustainable growth. Each new development will be finely scrutinized to see what the effect is likely to […]
Development & Evaluation, Engagement
January 22, 2018
Via: Ere MediaEvery business wants their customers to have a great experience every time they deal with their company – the customer experience (CX) is considered the Holy Grail. Large sums are spent on discovering and implementing the best customer experience possible. […]
December 7, 2023
December 6, 2023
December 5, 2023
November 30, 2023
November 13, 2023
November 13, 2023
November 21, 2023
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