Tag: Customer Experience

December 18, 2023

As we marked World Mental Health Day in early October, it’s essential to shine a light on the role that employee well-being plays in creating a healthier, happier, and more productive workplace. As the war for talent rages on, it’s […]

October 11, 2022

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]

April 25, 2022

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a […]

April 22, 2019

“It’s not an accident that the best places to work are also the places that make the most money.” Gordon Bethune, former CEO of Continental Airlines, gave this iconic quote to The New York Times in 2001 after spearheading a […]

September 27, 2018

Most business leaders would put increased customer satisfaction at the top of their priority list as the best driver of repeat business and sustainable growth. Each new development will be finely scrutinized to see what the effect is likely to […]

January 22, 2018

Every business wants their customers to have a great experience every time they deal with their company – the customer experience (CX) is considered the Holy Grail. Large sums are spent on discovering and implementing the best customer experience possible. […]