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Tag: Customers


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Amazon’s Essential Worker Challenges

November 12, 2021

Via: HR Hero

Amazon is a massive organization. The online retailer is the largest internet company in the world, by revenue, and one of the world’s most valuable companies. With nearly one million U.S. workers, it’s also the second largest private employer in […]


Research

Strong Suits That Moms Bring to Remote Working

May 26, 2021

Via: HR Hero

According to the U.S. Census Bureau, there are around 23.5 million employed women with children under the age of 18, and nearly two-thirds of those moms work full time and year-round. Moms have always been synonymous with superheroes, especially when […]


Development & Evaluation, Employee development, Workplace wellness

How Empathy Works When Negotiating

January 28, 2021

Via: HR Hero

Empathy and negotiations don’t seem to go hand in hand. Many people view negotiations as zero-sum, confrontational battles between adversaries. That is sometimes the case, but business negotiations shouldn’t end up in a shouting match. Negotiators can use many tools […]


Communication, Software

Using Zoom Improperly Can Leave Trade Secret Protections at Risk

January 6, 2021

Via: HR Hero

With many employees working from home during the COVID-19 pandemic, employers have depended on Zoom or other web-based video conferencing tools to conduct meetings online. Users can choose to record sessions, collaborate on projects, and share or annotate on one […]


Research, Software

Good Things Happen When HR Becomes Involved with Customers

December 11, 2020

Via: HR Hero

Many HR departments function solely to support their leaders and employees. What happens when HR becomes involved with customers? According to today’s interviewee, such tactics help drive business in unique and powerful ways. Meet Lisa Dodman, Chief People Officer at […]


Development & Evaluation, Employee development

You Must Take Calculated Risks to Grow Yourself

December 4, 2020

Via: HR Hero

As a very cautious person, I have always been fascinated by the risk-takers out there who put it all on the line to progress themselves. In this issue of “Faces of HR,” I met one such person. She was willing […]


Workplace wellness

Risks of COVID-19 Related Violence at Work

September 17, 2020

Via: HR Hero

Workplace violence is a fraught topic. Unfortunately, COVID-19 may be creating or exacerbating situations that may lead to violence in the workplace. Employers should be aware of this trend and determine what steps they can take to mitigate it. It’s […]


Research, Software

Leaders: It’s Time to Focus on Allyship

June 18, 2020

Via: HR Hero

To the leaders of our companies: As I write this in June 2020, issues of racial injustice are deeply impacting the black community following the murders of George Floyd and countless others. The systemic racial discrimination and inequality that continue […]


Development & Evaluation, Employee retention, Engagement

Understanding the Importance of Employment Branding During Uncertain Times

April 30, 2020

Via: HR Hero

Employment branding, aka employer branding, refers to influencing how your organization is perceived as an employer. Employers put a lot of effort into ensuring their organization is well positioned and has a good reputation. Doing so can significantly affect the […]


Communication, Software

Hiring Your First Support Person in a Remote Work Start-Up

April 20, 2020

Via: HR Hero

In the early days of running your start-up, the founders don multiple hats. Customer support is inevitably one of them. This is for good reason. Besides the fact that you do not have the money to fund a customer support […]


Communication, Software

Remote Work: 5 Best Practices for Effective Teambuilding

March 25, 2020

Via: HR Hero

Just because your team is not operating in a single, centralized location does not mean you can’t develop strong bonds between collaborators. In fact, a distributed setup offers an array of possibilities to root team spirit in your company through […]


Development & Evaluation, Employee development

Pros and Cons of Vendor-Provided Training

February 24, 2020

Via: HR Hero

The modern workplace is full of complex technologies, whether they be mechanical, telecommunications, software, or others. For most companies, it’s not economical or efficient to develop such tools internally. For example, an auto-parts manufacturer is unlikely to build its own […]


Development & Evaluation, Employee development

New Year = New Goals. Let’s Get After Them!

January 8, 2020

Via: HR Hero

As we enter 2020, millions of Americans and people around the globe will be looking back at what they accomplished or failed to accomplish in 2019 and looking ahead to the year to come. New Year’s resolutions are a key […]


Development & Evaluation, Employee development

Best Practices for Setting Up Formalized Workplace Processes

December 23, 2019

Via: HR Hero

Most organizations value employees who can think for themselves and think on their feet. But even employees who are the most independent and thorough can make mistakes. For this reason, a key focus of many training programs is training employees […]


Development & Evaluation, Employee development

Training Employees Based on Performance Metrics

December 17, 2019

Via: HR Hero

Companies often have characteristics they want employees to exhibit or goals they want them to achieve. A problem that many organizations encounter is that their goals are too high level or hard to quantify, such as “improve customer service,” “increase […]


Research, Software

Top 5 Things to Do If You Suspect a Business Data Breach

November 19, 2019

Via: HR Hero

Are you ready for a data breach? Is your business prepared to address the potential data loss if a hacker infiltrates the network server housing your customers’ personal information? Read on to learn how to answer the million-dollar questions that […]


Research, Software

Should You Hire Your Customers?

October 25, 2019

Via: HR Hero

With unemployment at lows not seen in years, employers are struggling to find enough candidates for any given vacancy. There are a lot of ways to branch out in the hiring process, including expanding geographic scope, offering remote options, considering […]


Workplace wellness

How Keeping Employees Happy Leads to Happier Customers

September 27, 2018

Via: HR Hero

Most business leaders would put increased customer satisfaction at the top of their priority list as the best driver of repeat business and sustainable growth. Each new development will be finely scrutinized to see what the effect is likely to […]


Workplace wellness

Five Tips to Building a Solid Company Culture

September 27, 2018

Via: HR Hero

In the small business industry—particularly in the restaurant industry—it’s easy to let company culture take a back seat when hungry diners need to be fed and kitchens need to be cleaned, especially in today’s society, as larger issues are occurring […]


Development & Evaluation, Engagement

Employee Experience and a Positive Bottom-Line

July 6, 2018

Via: HR Hero

For companies looking to get an edge, the employee experience is increasingly a key area of focus as an enabler of this type of capability. Much like the customer experience, the employee experience is defined as the full set of […]