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Tag: CX


Editorial

5 Strategies for Balancing Security, Acquisition, and Support Costs Without Sacrificing CX

October 11, 2022

Via: Joseph Saunders

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]


Communication, Development & Evaluation

If Your Company Is Not Customer-Obsessed, You’re Doing It Wrong

May 19, 2022

Via: Entrepreneur

Morton’s, a well-known American steakhouse chain, delivered a steak to a customer timed to when his plane landed at an airport after he had asked for one in a tweet. While the act garnered headlines as an extraordinary and rare […]


Research, Software

Small But Effective Ways to Positively Impact CX

April 24, 2020

Via: HR Hero

Earlier this week, the annual Society for Human Resource Management (SHRM) Talent Conference and Expo kicked off virtually, and while attendees weren’t able to enjoy the Florida sunshine or visit Disney World’s vast theme park after conference hours, they were […]