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Tag: digital technology


Development & Evaluation, Employee development

5 Skills That Will Define CX Leadership for the Next Decade

October 31, 2022

Via: HR Hero

We’re all consumers and have a seemingly endless choice of brands to shop and engage with but what really makes a customer loyal and coming back for more are the experiences they have. So when we think about the customer […]


Development & Evaluation, Employee development

Overcoming the L&D Digital Blind Spot

January 15, 2020

Via: HR Hero

It’s no surprise that digital technology has become a foundational element in workplaces of all types and sizes. Virtually every industry has been impacted by technological advances in both good and challenging ways. Despite the proliferation of digital technology and […]