Not everyone can work from home during the coronavirus pandemic.
Some employees must be onsite, and their employers are responsible for keeping them safe.
“Many (employers) can’t implement remote work for all of their employees due to the lack of available infrastructure, the physical nature of some … roles or union contracts,” said Deborah Alvord, senior director analyst in Gartner’s Customer Service and Support Practice. “Leaders must provide government recommended provisions, such as masks, sanitizers and personal protective equipment (PPE), as well as implement social distancing for the wellness and safety of on-site employees.”
