CNN recently published an article looking inside Uber’s Special Investigation Unit (SIU). The SIU is tasked with handling severe incidents reported by passengers. An internal memo commissioned by Uber determined that SIU employees were overworked, underpaid and, at times, emotionally traumatized. The memo cited a “serious level of stress and anxiety of team members,” warning of mental health issues and even the risk of suicide.
It’s important to note that Uber should be applauded for creating the SIU and for taking steps to improve passenger safety. The company should be recognized for commissioning the independent memo to identify problems and create a best-in-class SIU. The best companies know they are under a constant state of repair.
