Employees are befuddled by their health care coverage. This is nothing new. But at the height of a pandemic, it’s all the more troubling.
Only about one-third of employees (34 percent) have a solid understanding of their coverage options, while 15 percent have a “somewhat” or very low level of understanding. That’s the estimate of 461 benefits managers across the U.S. polled by the International Foundation of Employee Benefit Plans over the summer.
