Dealing with problem employees invariably involves one of two issues: Performance or behavior. And your managers need to know how to handle each. Here’s a primer.
Behavior problems
Performance problems sometimes have a behavior component (a subpar salesperson is chronically late for work, for instance), but behavior problems normally fall into the category of breaking specific company rules.
Most union environments have specific standards for how behavior issues are handled, and although non-union businesses aren’t required to follow a strict protocol in these matters, it’s worthwhile to take a look at the process in strict technical terms.
