Managers have often seen themselves as dispassionate observers of their employees, implementers of systems and protocols, and enforcers of time management—all in the name of productivity and efficiency. This past year proved a major challenge to all those systems, ongoing work assignments, ways of working, and job roles as the pandemic brought dramatic change at great speed. Recognizing the growing/changing personal challenges of work-family balance, health, and the expanding work day fell to managers—people largely trained for and skilled at something else entirely.
