From two previous articles, we know that the work of an HR professional often has unintended consequences for the person performing the work and for the organization. However, there are strategies that the HR professional and the organization can utilize to mitigate the personal and professional impact of that work.
Organizations expect HR professionals to perform work that can lead them to become toxin handlers. A toxin handler is someone who voluntarily embraces the grief, frustration, bitterness and anger that often feel systemic within any organization, according to Peter J. Frost and Sandra L. Robinson, professors at the University of British Columbia.
