In recent developments, an alarming trend has surfaced within the contact center industry that demands immediate attention: employee retention is at a critical low. Amid the evolving landscape of business dynamics, contact centers become pivotal frontlines for customer interaction and experience.
How do moments of organizational turmoil impact the fabric of a company as iconic as the BBC? Imagine the audacity required to overhaul cultural norms in an institution recognized globally for its influence and reach. The British Broadcasting Corporation, confronted by significant internal
Leadership is often portrayed as the pinnacle of professional success, yet the reality of this role is far more complex and demanding. Many people currently find themselves grappling with overwhelming pressures and responsibilities. By the end of the day, almost six out of ten leaders experience
The tribunal ruling in favor of a former executive has drawn attention to workplace misconduct and employer responsibilities. Angela Piromalli, a former people and culture manager at Charles Trent, successfully won her sexual harassment case, exposing systemic issues in corporate environments. Such
In today's corporate landscape, the need for comprehensive employee wellbeing initiatives is more crucial than ever. While many organizations recognize the importance of supporting their workforce, a significant number fall short in providing the necessary resources across mental, social,
Cancer remains a profound challenge affecting countless lives globally; its impact on individuals within the workplace spectrum is increasingly evident. Highlighting that every two minutes, a person in the U.K. hears the daunting diagnosis of cancer makes it crucial to acknowledge the widespread
